Monitoring - A workaround to AWS ECR connectivity issue in eu-west-1 has been implemented. We are monitoring and looking into the root cause.
Jun 11, 19:09 UTC
Investigating - We are investigating issues pulling AWS ECR images hosted in eu-west-1.
Jun 4, 13:16 UTC
Website ? Operational
API ? Operational
SSH ? Operational
Authentication and user management Operational
Git via HTTPS ? Operational
Webhooks ? Operational
Source downloads ? Operational
Pipelines ? Operational
Git LFS ? Operational
Email delivery Operational
Purchasing & Licensing Operational
Signup Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Apr 27, 23:42 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Apr 27, 23:43 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:46 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:47 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:48 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:49 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:49 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:50 UTC
The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in June - August 2021 (20:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Posted on Jun 10, 04:51 UTC
Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 14:09 UTC
Monitoring - After making a configuration change to our service responsible for handling Git hooks, we are seeing response times return to normal across all operations. We'll continue to monitor our systems and resolve this incident after performance has remained stable for 30 minutes.
Jun 11, 11:59 UTC
Update - We have successfully resolved the bottleneck in our database layer and have seen response times return to normal across most operations. However, we are continuing to see issues affecting pushes and merges. We are now directing our efforts towards identifying the cause of these last remaining issues and addressing it.
Jun 11, 11:50 UTC
Identified - We have identified the issue as a bottleneck in our database layer, which is impacting multiple systems including the website and API in addition to our GIt services. We are investigating possible mitigations now.
Jun 11, 11:40 UTC
Investigating - We have received alerts that Git push and merge operations are currently degraded. We are investigating and will provide additional updates shortly.
Jun 11, 11:28 UTC
Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 03:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 02:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 02:46 UTC
Investigating - We are currently investigating this issue.
Jun 10, 02:17 UTC
Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 02:54 UTC
Update - We are continuing to monitor for any further issues.
Jun 9, 02:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 16:05 UTC
Identified - We have identified a bottleneck in our infrastructure that causing slowness for Git operations over both SSH and HTTPS. We are working to mitigate the issue and will continue to provide updates as we make progress.
Jun 8, 15:04 UTC
Investigating - We are currently investigating slowness affecting Git operations over SSH. We are in the process of increasing capacity for the services handling this traffic and will continue to monitor the situation.
Jun 8, 14:30 UTC
Jun 8, 2021
Jun 7, 2021

No incidents reported.

Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 UTC
Scheduled - The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in May, June, and July 2021 (21:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Apr 27, 23:39 UTC
Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - After monitoring webhook performance for the last 24 hours, we haven't seen a recurrence of the incident.
Jun 4, 16:18 UTC
Monitoring - We've made some changes to scaling and timeout behavior in our async event processing service and will continue to monitor.
Jun 4, 00:14 UTC
Investigating - We are investigating cases of degraded webhook and pipelines performance affecting some Atlassian Bitbucket Cloud customers. We have since scaled up our webhooks service and are monitoring customer impact. We have a team investigating the root cause and will provide updates via Statuspage as we learn more.
Jun 3, 19:46 UTC
Jun 3, 2021
Jun 2, 2021
Resolved - This incident has been resolved.
Jun 2, 08:17 UTC
Investigating - We are investigating an issue affecting webhooks, which is causing delays to pipelines triggered via git commits.
Jun 2, 08:04 UTC
Jun 1, 2021
Resolved - All services are now operational. We believe the degraded performance was caused by ISP issues affecting customers in certain geos.
Jun 1, 21:14 UTC
Investigating - We are investigating cases of degraded Git and UI performance for some of our Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Jun 1, 20:23 UTC
Resolved - This incident has been resolved.
Jun 1, 15:52 UTC
Monitoring - After restarting some of our background worker processes responsible for publishing webhook events and triggering Pipelines builds, we have seen delivery times return to normal. We will continue monitoring our systems to ensure webhooks and Pipelines services are able to maintain healthy delivery times.
Jun 1, 14:55 UTC
Investigating - We are investigating delayed Webhooks for some of our Bitbucket Cloud customers. We are going to provide an update in the next hour.
Jun 1, 14:02 UTC
May 31, 2021
Resolved - This incident has been resolved.
May 31, 13:22 UTC
Update - We are continuing to investigate this issue.
May 31, 07:02 UTC
Investigating - We are investigating customer reports of errors while attempting to login as well as performing git operations.
May 31, 07:01 UTC
Postmortem - Read details
Jun 10, 15:44 UTC
Resolved - On May 31, 2021, between 5:43 AM and 7:05 AM UTC, a number of Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Trello, Opsgenie and Statuspage customers were unable to login into their Atlassian accounts. Additionally, Jira Service Management customer accounts could not login to the Customer portal during that period.

The event was triggered by an outage in one of Atlassian’s 3rd party authentication providers. Atlassian detected the incident within four minutes by our automated monitoring systems. We then mitigated the issue by disabling the problematic feature with our third party provider, and followed that with a fix deployed by our third party provider. These mitigations put our systems in a known good state. The total time to resolution was about 1 hour and 22 minutes.
May 31, 05:30 UTC
May 30, 2021
Completed - The scheduled maintenance has been completed.
May 30, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 UTC
Scheduled - The Bitbucket team will be performing maintenance to improve our storage infrastructure. To minimize disruption, maintenance will be performed during weekends in May, June, and July 2021 (21:00 Friday - 23:00 Sunday UTC).

A subset of repositories and snippets will be processed every weekend. Each individual repository/snippet will be in a read-only state for a period of time. An active repository/snippet will be read-only for up to 30 minutes. An inactive one will be read-only for up to 4 hours.

While a repository/snippet is read-only, it cannot be modified via Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. During this period, a git push will fail with the message “Repository is in read only mode.”

All services are expected to be back to normal after this maintenance is complete.
Apr 27, 23:38 UTC
May 29, 2021

No incidents reported.